App FAQs

Q1: Why app's elements don't appear on storefront?

If you've installed BOGO+, set up a campaign, and activated it but don't see the campaign popup on your storefront, you may need to check if you've activated BOGO+ in your store theme. Starting from 2022, Shopify only allows apps to display on the storefront if the app has been enabled from the theme settings.



To activate app or check app activation on your theme, from your store admin please go to Themes (under Online store) > click on button "Customize" of the live theme > go to Theme settings > go to App embeds tab > turn on the toggle of our app which has the icon in green and yellow price tag.

Q2: Can BOGO+ work with cart drawer?

Yes.Although our app cannot automatically detect and add elements in the cart drawer as it can on the cart page, we can still make BOGO+ work with your cart drawer through custom coding. If you're using a cart drawer instead of the traditional cart page, please feel free to reach out to our support team via the in-app chatbox for assistance with this matter.

Q3: Can BOGO+ work well with all Shopify themes?

Yes. As long as the theme supports theme app extensions, then BOGO+ can work perfectly fine with it.

At the moment, BOGO+ can work with most Shopify published themes, excluding these themes: Prestige, Envy, Broadcast, Testament, Icon, Expanse.

Q4: Can I add the same product to buy and to get in Buy X Get Y campaign?

No. You can't add the same product to buy (trigger condition) and to get (offer) in a Buy X Get Y campaign. We prevent the same product to be added in a Buy X Get Y campaign because in definition, Buy X Get Y is supposed to be 2 different products for the trigger and for the offer.

Nevertheless, you can freely create discount for the same product to buy and to get using campaign type "Buy X Get X". Learn more about campaign Buy X Get X here.

Q5: How does the quantity levels work in Buy X Get Y campaign?

The quantity levels will work in a range instead of an exact match of the quantity threshold that you set up in app.
For example :
You have a configuration of levels of Buy X Get Y as following:
Level 1: Buy 2 items A, Get 1 item B
Level 2: Buy 5 items A, Get 2 items B
Level 3: Buy 7 items A, Get 3 items B
That means if customer adds to cart x items of product A:
Level 1: x = 2 or 3 or 4 => Customer will get 1 item B
Level 2: x = 5 or 6 => Customer will get 2 items B
Level 3: x = 7 or 7+ => Customer will get 3 items B

Q6: Can customers add coupon code combining with your app's campaign?

Yes. The latest version of our app allows customers to combine coupon codes from Shopify with the app’s discount campaigns by default. All you need to do is create the coupon code in Shopify admin, and your customers can then add it during checkout along with our app's campaign offer(s).

Support

Last but not least, our amazing support team is just a click away! For any help, simply tap the support button in the bottom right corner of the app 🙂

Updated on: 19/07/2024