How to send delay notification?
Hello store owners!
This article will guide you on how to send delay notifications to your customers when their pre-order shipment date changes, using the Snap PreSale & BackOrder app
From your Shopify dashboard, go to Snap PreSale & BackOrder. Select Reports from the left-hand sidebar
Under PreOrder Management, you will see a list of recent orders, including customer details and payment statuses
Locate the order that has been delayed by scrolling through the list or using the search bar to find the specific order number. Click on the order to view the details
( For example, we’re looking at Order #1011 with the product 14k Bloom Earrings )
Once the order details are open, you will see the list of items and their pre-order status. If a delay occurs, there will be a button labeled Send delay notification. Click on this button to notify the customer
After clicking the Send delay notification button, an email will automatically be sent to the customer informing them
By following these steps, you can easily notify your customers about any delays in their pre-ordered items, ensuring clear communication and a smooth shopping experience. Happy selling!
This article will guide you on how to send delay notifications to your customers when their pre-order shipment date changes, using the Snap PreSale & BackOrder app
Step 1: Navigate to the PreOrder Management section
From your Shopify dashboard, go to Snap PreSale & BackOrder. Select Reports from the left-hand sidebar
Under PreOrder Management, you will see a list of recent orders, including customer details and payment statuses
Step 2: Find the order and send the delay notification
Locate the order that has been delayed by scrolling through the list or using the search bar to find the specific order number. Click on the order to view the details
( For example, we’re looking at Order #1011 with the product 14k Bloom Earrings )
Once the order details are open, you will see the list of items and their pre-order status. If a delay occurs, there will be a button labeled Send delay notification. Click on this button to notify the customer
Step 3: Confirm the email notification
After clicking the Send delay notification button, an email will automatically be sent to the customer informing them
By following these steps, you can easily notify your customers about any delays in their pre-ordered items, ensuring clear communication and a smooth shopping experience. Happy selling!
Updated on: 23/10/2024
Thank you!