SALE+| Frequently Asked Questions

Q1: Why can't I see the countdown timer in my store?

If you've installed SALE+ and choose to enable the countdown timer but cannot see it, please check if you've activated the SALE+ app embeds on your store theme.

To activate the app, please go to Themes (under Online store) > click on the button "Customize" of the live theme > go to Theme settings > go to App embeds tab > turn on the toggle of our app, which has the green and yellow icon.



If you still cannot see the timer after activation, contact us for support.

Q2. How will the prices be changed when I create a Flash sale?

When you create a Flash sale to decrease product prices in your store, the prices change according to the logic as follows:

If you don't set Compare-at-Price (CAP) for your product, the base price will be used to calculate the new discounted price.

Eg: Product A
Price: $320 CAP: N/A
Discounted A: After 50% discount
Price: $160 CAP: $320

If you set CAP, the CAP will be used to calculate the new discounted prices.

Eg: Product B
Price: $320 CAP: $500
Discounted B: After 50% discount
Price: $250 CAP: $500

Q3: How will the prices be changed when I create a Price Edit task?

When you create a Price Edit to increase or decrease product prices in your store, the prices change according to the logic as follows:

Both the price and Compare-at-Price (CAP) will change according to the rule you set.

Product A
Price: $320
Product B
Price: $320 CAP: $500
Price edit task: Increase price by $100
New price of Product A: $420
New price of Product B: $420; CAP $600

Q4: For Flash sale tasks, how does revert price work?

If your original products don't have a Compare-at-price, the price will be reverted exactly to your original price.
If your products have a compare-at-price, we will keep the compare-at-price price only when the sale ends.

Q5: For the Price edit task, how will the prices be reverted to?

For the Price edit task, your products will always be reverted to the original price.

Q6: Can multiple tasks run at the same time?

Yes, you can run as many tasks as you want simultaneously with DIFFERENCE products.
If you want to run multiple tasks with SAME products, we advise you to contact support or read the price change logic carefully to make sure the price changes exactly as you wish.

Q7: The price changed incorrectly, what should I do?

In case there are errors in changing prices, please contact support. We saved a backup of your product prices when you installed our app and can help you revert to this price version in case Shopify API and webhooks don't work correctly.
However, please note that we only have the version when you install the app. If you add more products afterward or make changes to your product list, we can't update the info on these products.

Q8: Does the app slow down my store?

No, our app doesn't affect your store speed. Shopify has already tested this.

Updated on: 10/09/2023