FAQ - Why BOGO widget doesn't show

If your BOGO widget doesn't appear on your storefront, check the following settings in order.

1. Make sure the App Embed is enabled

The BOGO widget will not appear if the app embed is disabled.

How to check:

Go to Online Store → Edit Theme.
Open App embeds.
Find BOGO+ v2.
Make sure the toggle is turned On.

> Note: If the App Embed is disabled, none of the storefront widgets will be displayed, even if your campaign is active. > >

2. Make sure the campaign is active

The widget is only displayed for active campaigns.

How to check:

From the Campaign list, verify that the campaign status is Active.

Or open the campaign and ensure Campaign status is switched On.

If the campaign is Inactive, the widget will not appear on your storefront.

Each campaign display component can be enabled or disabled individually.

Open your campaign and scroll to Show promotion on your store.

Verify that the widget you want to display is turned On, such as:

Promotion badge
Offer table on product page
Gift thumbnail
Countdown timer

If the corresponding widget is turned Off, it won't appear even if the campaign is active.

4. Check whether the campaign conditions are met

The widget is only displayed when customers satisfy the campaign conditions.

Depending on your campaign configuration, verify that:

The customer has added the required product(s).
The product belongs to the selected collection.
The required purchase quantity has been reached.
The cart meets any minimum purchase requirements.

For example, if Customer buys (X) is configured for Specific collections, the widget will only appear when the cart contains products from those collections.

5. Verify Customer Eligibility

If your campaign is restricted to specific customers, the widget won't appear for ineligible visitors.

Go to:

Advanced settings → Customer eligibility

Available options include:

All customers
Customer tags

If Customer tags is selected, ensure the customer you're testing with has the required tag. Otherwise, the widget will not be displayed.

6. Check for theme or storefront compatibility issues

If all settings above are correct but the widget still doesn't appear, the issue may be related to your storefront.

Possible causes include:

A heavily customized Shopify theme.
A custom cart drawer or product template.
Another app modifying the storefront (cart, popup, page builder, etc.).
Theme code conflicts prevent the widget from loading.

To isolate the issue, test the campaign on an unmodified Shopify theme or a duplicate of your current theme.

Before contacting support

Before reaching out to support, make sure you've confirmed:

App Embed is enabled.
The campaign is Active.
The required widget is enabled.
Campaign conditions are met.
The customer meets the eligibility requirements.
No theme or third-party app conflicts prevent the widget from loading.

If the widget still doesn't appear after completing all the checks above, please contact our support team and include:

Your store URL
The campaign name
A screenshot of your campaign settings
The product page or cart page where you expected the widget to appear

This information will help us investigate the issue more quickly.

Need more help?

If you encounter any issues or have questions, feel free to reach out to our support team via [email protected] or via our live chat - we're happy to help!