Gift Item Added at Full Price? Here’s How to Fix It

If your free gift is being added to the cart at the original price instead of being discounted, the issue is usually caused by one missing setting.

✅ Root Cause

The option “Create discount from app?” is not enabled in your Rewards Progress Bar settings.

Without this option enabled, the app cannot automatically generate and apply the Shopify discount for the free gift — so the product will be added at full price.

🔧 How to Fix It

Please follow these steps:

Go to Snap Cart Drawer App
Open your Rewards Progress Bar setup
Scroll down to the section shown below
✅ Tick the option “Create discount from app?”

Click Save

After enabling this option, the app will:

Automatically generate a Shopify discount
Apply the discount when the reward condition is met
Ensure the gift is added at $0 (or discounted correctly)

⚠️ Important Note

If you are using both:

A Shopify automatic discount
AND a discount created from our app

Shopify will automatically apply the greater discount.

After saving, please test again by:

Adding qualifying products to cart
Reaching the reward condition
Adding the gift

The gift should now apply correctly at no cost.

Need More Help?

Visit our Help Center: For detailed guides and FAQs, check out our Help Center.

Contact Support: If you have any questions, reach out to our support team at [email protected] or via the live chat section in our app.